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AI Service Platform2025
KnowProblem
A maintenance platform where customers submit photos or video and teams verify, prioritize, and resolve service requests.
- Client
- KnowProblem
- Delivery
- 2025
01 · The challenge
Turning a complex workflow into a clear product.
Customers often struggle to describe repair issues accurately, slowing down triage and assignment to the right professional.
02 · The solution
Built a media-first request flow with automated analysis, structured case management, notifications, and service-provider routing.
03 · Core capabilities
- Photo and video issue intake
- AI-assisted request analysis
- Structured job tracking
- Notifications and provider routing
Outcome
A lower-friction way to capture maintenance problems and move them into an actionable service workflow.
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